Oh how quickly they change their story

On May 7, 2009 I received the following from Chase:

Dear Swindled by chase;

This letter is in response to your April 2009 inquiry regarding your credit card account.

Your letter indicates that you called customer service to request the credit protection you were paying for be utilized. Your statements show that you have not been billed for credit protection. Unfortunately, credit protection does not cover this account. Enclosed please find copies of your billing statements for the past 12 months.

If you have documentation indicating that you have paid credit protection for this account please send us the documentation.

If you have any questions regarding the information above please call me directly at the number listed below. I would be happy to help. If you have new concerns regarding your account, or if you would like general payment or balance information, please contact cardmember services at the number printed at the top of the page.

Sincerely,
Rebecca Kassal
Quality Customer Care Specialist
(888_ 622-7547 Ext. 2850


After I received this letter I checked my statements from Washington Mutual, the original owner of this credit card. It did show I had credit protection and that I had paid for it. I also had the welcome letter and package from when I originally signed up to credit protection. I sent Chase all this documentation. Today I receive this letter:

Dear swindled by chase;

We are responding to your concern about the credit protector program.

We have confirmed your enrollment in the credit protector program was processed on November 14, 2008. This plan was canceled at your request on December 5, 2008, when you called regarding pricing terms on your account. No charges posted to your account for credit protector between November 14, 2008 and December 5, 2008. Based on dates of service you were not eligible for benefits on this plan after December 5, 2008.

If you have any concerns regarding your account, or if you would like to discuss payment options, please contact cardmember services at the number printed on the top of the page.

Sincerely,
Carol Kramer
Financial Services Advisor


This constant roller coaster of contradictory letters is mind boggling. So they say I never had it. I provide proof I did have it. Then they say I canceled it. How convenient for them. Also why would I cancel credit protection on the one card I owed the most money on? It makes no sense because it NEVER happened.

Their phone calls are now so frequent, threatening, and rude that I've unplugged the phone.