I received a postcard from Chase

It reads:

As your credit card company, we value your business and want you to be completely satisfied with your credit card account.

Right now, we simply want to inform you that we've received your inquiry about your credit card account. We have begun looking into this matter and will write you shortly to respond to your questions. Based upon our findings, we will make any necessary adjustments to your account and include them on your monthly billing statement.

Thank you for calling this matter to our attention. We are pleased to offer a variety of opportunities and services to our cardmembers. If you have any other questions or would like information about transferring balances or special promotions and products, please call us at the toll free number noted on the back of your card. You can also visit us online at the web site noted on your monthly billing statement. For your convenience we are available 24 hours a day to assist you.

Sincerely,
Cardmember services